Mobile: +65 9631 2280      Email: sales@cwpinstrument.com


Return & Warranty

HOW DO I RETURN AN ITEM?
Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to

CW Process Instrumentation Store

46-01, Jalan Seri Austin 3/55, Taman Seri Austin, 81100 Johor Bahru, Johor, Malaysia.

Postage refunds are limited to items returned to make a warranty claim. Please send us your receipt of postage paid. N.B. In order to be eligible for a shipping refund you need to choose the most cost-effective carrier which, in most cases, is the national postal service of your country. Don’t forget to provide your bank details, to enable us to credit your account. If the returned faulty item is oversized or exceeds the postal weight limits please get in touch so that we can work out a mutually agreeable shipping method.
 
WHAT IS THE STATUTORY WARRANTY FOR YOUR PRODUCTS?
We provide a 2-year warranty on all new products. Refurbished products and display items come with a 1-year warranty. We reserve the right to repair or replace any item. The warranty period commences on the date you receive the item.
 
WHAT IS YOUR POSTAL ADDRESS FOR ITEM RETURNS?
CW Process Instrumentation Store

46-01, Jalan Seri Austin 3/55, Taman Seri Austin, 81100 Johor Bahru, Johor, Malaysia.
 
HOW DO I RECEIVE A REFUND FOR A RETURNED ITEM?
Upon receipt of the returned item, we email you a payment advice. The amount will be credited to your credit card or PayPal account within seven days. If you paid for your order via bank transfer, please send us an email providing your bank details, and your account will be credited accordingly.
 
HOW LONG DOES IT TAKE TO PROCESS RETURNS?
 
 
IF I RETURN AN ITEM, DO I NEED TO PAY POSTAGE?
Whether you get a shipping refund depends on the reason you are returning the item.

If you bought the wrong product, or if you don’t want the item you bought any longer, you will need to pay the postage.

However, if we sent you a wrong/faulty item, or if the item stops working within two years from the purchase date, we’ll refund your shipping costs.

Please send us your receipt of postage paid. N.B. In order to be eligible for a shipping refund, you need to choose the most cost-effective carrier which, in most cases, is the national postal service of your country. Don’t forget to provide your bank details, to enable us to credit your account.
If the faulty item is oversize or exceeds postal weight limits please get in touch so that we can work out a mutually agreeable shipping method.
 


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